Current Mood: 
Grumpy & 
Screaming
Netzero: how can I help you, Miss Peng?
Me: I would like to cancel my account. (saying it very polite)
Netzero: ok, Miss Peng, may I know the reason to cancel?
Me: I had switch to DSL now.
Netzero: oh, Miss Peng you had been with us for over 2.5 yrs. We decide to give u one more month free as a backup ISP. If you are unhappy about your current ISP, u can always jump online using Netzero, blah, blah, blah…………..
Me: So is this free? Actually I don’t need any backup service. May I just cancel?
Netzero: Oh, Miss Peng. It is free, you know internet couldn’t never be stable all the time. Backup ISP is…………..blah, blah,blah
Me: I have no money to keep two accounts, also I don’t need two internet ISP (no money, so don’t ask more)
Netzero: Oh, Miss Peng. It is ok, it is free for one month. You can decide later if you want to come back with us…………blah, blah, blah
Me: Can I just cancel it? I don’t need any backup service.
Netzero: oh Miss Peng, why don’t u just try it for one month free? You can always call in anytime to cancel it……………..blah, blah, blah.
Me: I don’t have time to call in. I just want to cancel it today (get on my nerd now)
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Blah, blah, blah.……………………………………
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Netzero: Oh, Miss Peng. It only takes few mins to call us. Since you had been with us so long, we want to give you some special service. We will extend it to March 11. you can call back anytime between to cancel if you don’t like it.
Me: (few min? I have been on the phone for 15 mins already. Problem not been solved) I am very busy I can’t always be on the phone Could you just cancel it? If I like Netzero I will call back go sign up later if I want.
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Netzero: Oh, Miss Peng, if you are busy, we can extend it to May 11. give you more time to try it. In that time, if you decide to come back with us……………blah, blah, blah
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Me: Ok, listen. I don’t need any backup service. I just wanna cancel my account TODAY and I don’t want to call in again. If you keep extend my service I will be very unhappy about Netzero and never come back. (sounds like very mad)
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Netzero: Ok, Miss Peng. Your account has been canceled effective today.